Enigram Terms of Use

Effective date: 10 November 2026

These terms are an agreement between you and Ngomma Value Added Services Limited, Nairobi, Kenya ("we", "us"), the provider of Enigram. By creating an account you agree to them. If you don't agree, don't use Enigram.

1. Who can use Enigram

You must be at least 13 years old. If the law where you live requires a parent's or guardian's permission for you to use a service like this, you must have it.

2. Your account

You sign up with a username; we don't ask for your phone number or email. You're responsible for what happens on your account and for keeping your phone secure. Usernames that impersonate someone else, or that are offensive, may be removed.

3. Zero tolerance for objectionable content and abuse

There is no tolerance on Enigram for objectionable content or abusive users. You must not use Enigram to send, share or store:

content that sexually exploits or endangers children, in any form;
threats, harassment, bullying, or content that promotes violence or self-harm;
hate speech or content that attacks people for who they are;
sexually explicit content sent to someone who hasn't agreed to receive it;
spam, scams, fraud, phishing or malware;
content that infringes other people's rights, or that is illegal where you or the recipient are.

You also must not impersonate others, try to break or overload Enigram, get around blocking, or use Enigram to collect information about other people.

4. Reporting and blocking

You can block anyone, and they can no longer message you or start a chat with you. You can report a person from their chat; you can choose to include their last messages, which are decrypted on your phone and sent to us only when you choose to. We review reports, normally within 24 hours, and remove accounts that break these terms. Messages are end-to-end encrypted, so we can only act on what reports show us.

5. Ending your use

You can delete your account at any time in Settings → Delete my account. We may suspend or remove accounts that break these terms, that we're required to remove by law, or that put other people at risk.

6. Your content

What you send belongs to you or to the people who shared it with you. Because it's end-to-end encrypted, we can't read it and we don't claim any rights to it. You're responsible for what you send.

7. Privacy

Our Privacy Policy explains what little information we handle and why.

8. The service

We work to keep Enigram running and secure, but we provide it "as is", without guarantees that it will always be available, error-free, or that messages will always be delivered. We may change or stop features. Enigram isn't a replacement for emergency services.

9. Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, or for content other people send you. Nothing in these terms limits rights you have under consumer law that can't be limited.

10. Apple

If you got Enigram from the App Store, these terms are between you and us, not Apple. Apple has no obligation to support Enigram, and Apple's standard Licensed Application End User License Agreement also applies.

11. Changes

If we change these terms, we'll update the date above and, for significant changes, tell you in the app before they take effect.

12. Law and contact

These terms are governed by the laws of Kenya.

Ngomma Value Added Services Limited, Nairobi, Kenya luche@ngomma.com